Learner support

Whether it’s explaining the difference between Units, Awards, Certificates and Diplomas, organising a replacement certificate, or helping with a Learner Appeal, we’re here to support our learners, every step of the way This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Replacement certificates

If  you’ve lost or misplaced your certificate and need a replacement simply complete the Replacement Certificate Form [PDF] (there’s an administration fee of £25 for this service).

Learner appeals

In the unlikely event that the progress of your qualification is delayed and you’d like to Appeal or get some advice, we have a comprehensive Appeals Policy [PDF] in place to ensure that any issues are quickly resolved. Please complete the Learner Appeals Form [PDF] or give us a call 0117 314 2800